The Hilfe Services Approach to Engagement
Engagement for Participants
We understand the individuals we assist, lead complex lives that are highly variable and how individuals choose to prioritize their time can seem like a difficult juggling act when considering assessment and therapy.
To account for this, we utilise our intelligence to map treatment and therapy in the times that are most optimal for our individuals while considering their other priorities, to ensure participants can get the most out of our services.
Engagement for Professionals
We understand the individuals who provide assessment and therapy, are a dynamic collection of past and present experiences that turn a systematic process of healthcare into a highly variable service.
We ensure our professionals are in the optimal neurological state they require to deliver our best service. This may be creativity when developing treatment strategies or reasoning when required to advocate for participants in reporting.
We hope to guide and improve engagement challenges for all health services and providers
Insufficient Professional Availability
Many clinicians are experiencing burnout with the complexity of participant needs increasing exponentially, further increasing the professional service shortage
Fraudulent Service Provision
Some healthcare providers are taking advantage of inconsistent and disorganized systems and require increased regulatory restrictions to prevent fraudulent services
Deception in Funding Requests
Some participants are utilising their funding for illegitimate items and services under a healthcare purpose that prevents other participants from the access to funding they require
Standard Engagement
VS
Hilfe Services Engagement
Generic Applied Engagement
Standard Communication Transparency
Participants and professionals are not always provided the opportunity to disclose all meaningful and relevant information with time restrictions, confidentiality laws and emotional vulnerability. Collaborative understanding requires communicative guidance from both the participant and professional to ensure all individuals have access to the meaningful and relevant information to make informed decisions about therapeutic services.
Active Listening
Professionals utilise communicative techniques including paraphrasing in the summation of what is said, expressing open body language, validating expressions from participants and sharing their experience. These techniques help establish rapport between the professional and participant that is necessary for building trust and respect to achieve the best service outcomes.
“For my understanding you say your experience with depression can be described as consistent emptiness and hopelessness.”
Open Ended Questions
When professionals utilise questions that start with “how”, “what”, “who”, “when” and “why” they provide opportunities for participants to express an expert insight into their limitation. This not only provides more relevant assessment information but also improves the participant self-insight into the impact of their limitation
“What is the impact of your limitation on your capacity to complete tasks to on a daily basis?”
Participant Driven Goal Setting
When professionals ask participants about their interests and suggestions for therapeutic techniques, this is used to increase the commitment to therapy in participants. Participants have greater motivation when actively involved in the therapeutic planning and decision-making process with the therapist.
“To improve my lower limb muscle fatigue and endurance so I can walk down the aisle with my daughter”
Standard Therapy Relation Development
Specific Objective Information
The professional observes consistent and inconsistent patterns of behaviour evaluated against desired expressions to inform strategies for engagement.
Specific Subjective Information
The professional is informed of the likes and dislikes of a participant for integration of similarity and familiarity into therapeutic techniques
The professional observes the environmental influence on the participant within their everyday experience to determine complementary and despondent associations towards engagement.
General Objective Information
The professional is informed of the perceived environmental impact on the participant within their everyday experience to determine the participant’s general perception of the world around them.
General Subjective Information
Evaluation of Therapeutic Experience
Impact from Services
Evaluation of clinical results are dependent on the professional’s perception through objective and subjective information acquired at the beginning of service provision and completion of services.
Experience of Service Process
Evaluation of the clinical journey is dependent on the participant’s perceptive engagement through the consolidation of objective and subjective information toward service provision.
Evaluation of individual result is dependent on the participant’s perception of their experience before and after service provision.
Established Therapeutic Relationships
Evaluation of the general journey relationships is dependent on the participant experience within interactions.
Reflection & Self-observation
Adaptive Applied Engagement
Adaptive Communication Transparency
Intelligent Engagement
Our intelligence ensures communication made meaningful and relevant for all conversations through optimal receptive and expressive exchanges of information from our professionals with participants for a collaborative understanding.
Adjusted Engagement Strategies
- Adaptive Listening: Our intelligence analyses verbal and non-verbal language as both to further understanding and inform present thoughts and feelings. The professional or participant are provided information with direct intention and indirect intention. Direct intention describes how an individual seeks specific information about a verbal or non-verbal cue to enhance their communicative expressions. Indirect intention describes recommendations made by the intelligence towards the individual consistent with the present communication sequence and desired or perceived sequences of the conversation from the individual.
- Adaptive Questions: Our intelligence constructs questions with an inclusive understanding from both the perspective of the professional and the participant to ensure consistency in explicit and implicit understanding. The professional or participant will construct the sentence they wish express, and the intelligence will provide an alternative representation with all relevant historical information about personality and current verbal / non-verbal cues. The professional or participant may utilise this recommendation and the intelligence will adjust itself from this choice to enable construction of a dynamic information gathering process.
- Adaptive Goal Setting: Our intelligence mediates the goal setting process by providing the best options from the available information. The professional and participant work together to decide on the goals they perceive to be the most appropriate goal. The intelligence will also provide information about behaviours that will enhance the goal or detriment the goal.
Adaptive Therpay Relation Development
Intelligent Engagement:
Our intelligence consolidates behavioural experiences, interests and dislikes, direct and indirect environmental influences that create variability in how our participants seek to engage. Our intelligence guides professionals on the techniques and strategies to utilise to benefit the therapeutic relationship and enhance outcomes.
Adjusted Engagement Strategies
Our intelligence considers a completeness representations of deterministic parts. Engagement is interpreted as a series of associated states that can specifically describe the origin of influential experiences on behaviour. This interpretation perceives engagement as the result of specific impacts that can be consoled in specific strategies by professionals to benefit the relationship.
Objective Information
Subjective Information
Our intelligence considers an incompleteness representation of non-deterministic parts. Engagement is interpreted as a collection of associated parameters that can dynamically describe a pattern of influential experiences on behaviour. This interpretation perceives engagement as a dynamic impact that can be consoled in dynamic strategies by professionals to benefit the relationship.
Adaptive Participant Evaluation
Intelligent Engagement:
Our intelligence utilises evaluation as therapeutic method through a completely transparent and collaborative process with all meaningful and relevant information provided to participants and professionals.
Adjusted Engagement Strategies
Our professionals and participants engage in an initial and final evaluation of functional capacity where our intelligence can specifically present the strategies that were effective throughout the therapeutic process. This evaluation strategy enables a direct insight into the behavioural decisions that benefited or decremented the outcomes associated with clinical treatment and service engagement.
Service Result
Service Journey
Our professionals and participants engage in collaborative reflection in meetings guided by artificial intelligence. The intelligence provides specific examples on behaviours that benefited or decremented the therapeutic service and missed opportunities to enhance the therapeutic process at each session. This process helps to increase learning and insight into how the professional or participant can improve their relationship with the other.
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